+ Masks
Please wear a mask when you come into the clinic. If we can ensure that we can maintain social distancing, we will allow you to take the mask off during your consult. But we may require you to keep it on.
+ Unwell patients defer treatment
If patients have flu-like or COVID-19 symptoms, we ask that they defer their treatment until they are well. Patients won't be treated in the clinic if they are unwell.
+ Cleaning surfaces
We are cleaning all surfaces with hospital grade disinfectant or alcohol-based disinfectant wipes throughout the day. The treatment beds and Pilates equipment is cleaned after each use.
+ Cleaning equipment
All the hand held equipment in the clinic (massage balls, mats, foam rollers etc.) are cleaned after single use.
+ Hand hygiene
Our staff are practicing strict hand hygiene and are washing their hands before and after treating patients. We ask all clients to use the hand sanitiser provided upon arrival and before they leave.
Our bathroom has a handwashing station which has antibacterial soap, paper towels and a pedal bin.
+ Social distancing
We are practicing social distancing within the reception area, Pilates studio and in treatment rooms.
Hands-on physiotherapy does require the physiotherapist to be closer than 1.5 metres from patients, however, for this reason, we will require you to wear a mask for some treatment.
+ Telehealth Physio
JBA Physio has implemented Telehealth Physio (video) for patients who cannot make it into the clinic.
Our experienced physiotherapists use secure and easy-to-use video-conferencing technology to deliver an exceptional standard of physio treatment to your home.
Find out more about our Telehealth services here.
We are asking patients to swipe their own Private Health Insurance card on the HICAPS/EFT machine and to use pay-wave as much as possible. The clinic is strongly encouraging patients to not pay with cash. The HICAPS/EFT machine is disinfected before and after clients touch it.
+ Signage
The clinic has signs that make all instructions on social distancing and hand hygiene policies clear to both staff and patients. Please ask our reception staff any questions you have.